Website Alsayyad Restaurant BAJ- Bulahej Group
Greeting and Seating
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Warmly welcome and greet guests upon arrival.
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Escort guests to their tables and present menus.
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Ensure a pleasant and professional first impression.
Menu Expertise
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Detailed Knowledge: Memorize the menu, including ingredients, preparation methods (especially grilled items and seafood cooking temperatures), and daily specials.
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Specific Seafood Knowledge: Confidently describe various types of fish and shellfish, including their origin and flavor profiles (e.g., wild-caught vs. farmed, mild vs. strong flavor).
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Allergen Awareness: Accurately answer guest questions regarding ingredients and potential allergens, especially seafood and shellfish, and clearly communicate these details to the kitchen.
Order Taking & Service
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Take food and beverage orders accurately using the POS system or order slips.
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Provide recommendations for appetizers, sides, and wine or drink pairings that complement seafood and grilled entrées.
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Promote specials, premium items, and desserts to enhance the dining experience.
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Deliver food and beverages promptly while maintaining presentation and service standards.
Dining Area Management & Guest Support
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Regularly check on guests, refill beverages, and provide additional condiments or napkins as needed.
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Pre-set tables with correct silverware, glassware, linens, and specialized seafood tools (e.g., crackers, picks).
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Communicate effectively with kitchen staff, grill cooks, and bartenders to ensure timely and coordinated service.
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Handle guest concerns or complaints professionally, escalating to a manager when necessary.
Financial & Closing Duties
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Generate and present guest checks accurately.
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Process cash, credit card, or other payments efficiently using the POS system.
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Thank guests sincerely and invite them to return.
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Complete side duties such as rolling silverware, restocking, cleaning menus, and preparing the dining area for the next shift.
Health, Safety & Compliance
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Follow all health, safety, and hygiene standards, especially in handling and serving raw or cooked seafood.
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Maintain a clean and organized workspace at all times.